Service Level Agreement

Customer Services

Service offered	Time Measurement
Service reconnection (Owner)	2 Working Days
Service reconnection (Deposit)	2 Working Days
Change of Name Request (Owner)	2 Working Days
Change of Name Request (Deposit)	2 Working Days
Change of Tenant request (Owner)	2 Working Days
Change of Tenant request (Deposit)	2 Working Days
Disconnection Request	2 Working Days
Deposit Refund	1 Working Day

Others:

Service offered	Time Measurement
Exchange the Guarrantor with Deposit	1 Working Day
Printout of Customers Data	1 Working Day
Queries and follow up regarding the Customer's billed amount	1 Working Day
General Queries (At center and through Calls)	1 Working Day
Update Customer profile	1 Working Day
Update Property data	1 Working Day

Technical Services

Service Offered	Time Measurement
New Supply Request	1 Working Day
Additional request	1 Working Day
Split request	1 Working Day
Temporary supply request	1 Working Day
Technical service requests (CR applications of various kinds)	1 Working Day

Customer Satisfaction survey

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By Phone

Customer Care Center
Tel: +973 17515555

By Email or Post

customercare@ewa.bh
Electricity and Water Authority
P.O. Box:2 Manama,
Kingdom of Bahrain

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