Customer Service Charter
Customer service is a cornerstone of our vision, centred on placing the customer at the heart of our operations and development plans. We are committed to delivering high-quality, sustainable services that meet your expectations.
This Charter outlines our commitments to you and sets mutual expectations, ensuring we continuously enhance your experience and provide the highest level of service, reflecting our dedication to meeting your needs and achieving your full satisfaction.
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What you can expect from us
- Professionalism: Delivering our services with the highest standards of professionalism to ensure the best outcomes for you.
- Ease of Access: Providing multiple channels to access our services easily, with prompt and effective responses to your needs.
- Collaboration and Transparency: Offering support and assistance with full openness and cooperation.
- Confidentiality: Prioritising the protection of your information and safeguarding it against any unauthorised use.
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What we expect from you
- Provide the required documents upon request to help expedite processes.
- Share your feedback and ideas to assist us in improving our services.
- Comply with laws and regulations to ensure smooth operations and maintain safety and security.
- Notify us of any changes to your personal information to ensure accurate record-keeping.
- Report any violations or misconduct to help safeguard the public interest.
Content last updated : 18 September 2025