His Excellency Engineer Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA) announced the successful launch of the new updated customer service system, which comes as part of the Authority's development strategy during the current stage, with a core focus on the development of services provided to customers with high quality and efficiency.
HE also announced the resumption of all of EWA's electronic services across all channels, following the successful transition to the new system.
Moreover, His Excellency emphasised that the new system is integrated and keeps pace with the latest technologies and developments, in addition to providing several advantages to customers, most notably the introduction of a new and clearer bill, ensuring more accurate information delivery to customers, as well as accelerating the pace of work to facilitate the provision of all services to customers with higher efficiency.
Additionally, HE Mr. Mohammed stressed that the launch of the new system is part of a series of development projects implemented by the Authority with the aim of working within an integrated and modern smart system, including the development of electricity and water transmission and distribution networks' infrastructure, the installation of the digital metres' project, and working on a project to establish a new control centre for electricity and water networks, in order to advance the electricity and water sector in the Kingdom of Bahrain.
His Excellency expressed gratitude and appreciation to all EWA staff members for their dedication, efficiency and high professionalism in completing the transition project, while he also thanked all EWA customers for their cooperation and understanding during this period.